Infinity Luxe SAS, a simplified joint-stock company registered with the Paris Trade and Companies Register under number 821 299 716, with registered office at 66 avenue des Champs-Elysees, 75008 Paris, hereinafter “Infinity Luxe”.<\/p>
These General Terms and Conditions of Sale (the “Terms”) govern chauffeur-driven passenger transport, road passenger transport and related services provided by Infinity Luxe.<\/p>
“Client” means any natural or legal person requesting or booking a Service for their own account or on behalf of one or more passengers (the “Passengers”). “Service” means any service booked with Infinity Luxe.<\/p>
Any Booking entails acceptance of these Terms and, where applicable, the special conditions stated in the quotation, commercial proposal or Booking confirmation. The applicable Terms are those in force on the date the Booking is concluded.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
The contractual relationship consists, as applicable, of:<\/p>
In the event of inconsistency, they prevail in the above order, subject to mandatory statutory provisions. This hierarchy allows special conditions for events, high-demand periods, multi-vehicle services or operations requiring specific resources.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
Any request for a quotation or booking constitutes a request for availability and\/or a commercial proposal. It does not by itself constitute a firm Booking and does not require Infinity Luxe to maintain availability.<\/p>
After receiving the information required to organise the Service, Infinity Luxe may send a quotation or commercial proposal specifying the nature of the Service, its price and any special conditions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
The Client must provide, sufficiently in advance to allow proper organisation and performance, all information required for the Service, including as applicable:<\/p>
The Client is responsible for the accuracy and completeness of information supplied. Where essential information is missing, incomplete, manifestly incorrect or late, Infinity Luxe may require completion or correction.<\/p>
If not regularised within a timeframe reasonably allowing organisation, Infinity Luxe may refuse to confirm the Booking. If already confirmed, Infinity Luxe may cancel where missing, inaccurate or late essential information makes performance materially impossible or prevents normal safe operation.<\/p>
Where attributable to the Client, applicable cancellation terms and costs actually incurred and non-refundable may be charged.<\/p>
Infinity Luxe shall not be liable for consequences directly resulting from incorrect, incomplete or late Client information, subject to mandatory law.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
The Booking becomes firm once:<\/p>
Until then, Infinity Luxe is not required to maintain vehicle, Chauffeur or resource availability.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
Infinity Luxe may require a deposit depending on the nature, amount, date or constraints of the Service; the amount or percentage is stated in the quotation. The deposit is credited against the total price.<\/p>
The balance is payable under the terms and due date stated in the quotation, Booking confirmation or invoice. Until requested payment is received on time, Infinity Luxe is not required to maintain availability.<\/p>
Infinity Luxe may require full payment before performance, particularly for new Clients, late bookings, events, multi-vehicle services or services requiring advance commitment of specific resources.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
Services are invoiced according to the accepted quotation. Infinity Luxe operates on a quotation basis.<\/p>
Unless otherwise stated, price includes vehicle, Chauffeur, fuel, compulsory insurance and applicable VAT.<\/p>
Where not included, additional charges may include tolls, parking, access fees, additional waiting time, excess hours or kilometres, Chauffeur meals\/accommodation, second Chauffeur, ancillary services and specific Client-requested expenses.<\/p>
Any Client-requested change may result in a price adjustment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
Changes must be requested as soon as possible and, where possible, at least eight hours before the Service. Infinity Luxe will use best efforts, subject to availability, operational constraints and regulatory obligations.<\/p>
Changes to date, time, itinerary, duration, stops, Passenger numbers, vehicles or services may affect price. A substantial change may be treated as a new Booking where the original Service can no longer be performed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
Percentages apply to the VAT-inclusive cancelled Service amount unless special conditions are expressly agreed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
For Fashion Weeks, conferences, weddings, roadshows, sporting events, high-demand periods, multi-vehicle or multi-day services, or Services requiring advance commitment of human, material or third-party resources, Infinity Luxe may impose special booking, payment, amendment and cancellation conditions.<\/p>
These must be communicated in the quotation, commercial proposal or Booking confirmation and, when expressly accepted, prevail over corresponding general provisions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
Costs actually incurred and non-refundable may remain payable where directly related to the Booking, including guides, hostesses, security, tickets, accommodation, specific parking, Meet & Greet and external providers.<\/p>
Where added to cancellation charges, they must be separate, justifiable expenses not already included in the cancellation charge.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
Certain payment methods may incur transaction, processing or platform fees, including bank cards, American Express, PayPal or other payment providers where offered. Such fees are separate from the Service price and disclosed where applicable.<\/p>
Upon cancellation, transaction fees actually borne by Infinity Luxe and not refunded by the provider are non-refundable.<\/p>
Refunds are made after deduction of such unrecoverable fees.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
Unless special conditions apply, 15 minutes’ waiting is included for non-airport pick-ups and 60 minutes for airport pick-ups.<\/p>
Additional waiting may be charged.<\/p>
If the Client or Passenger remains absent and cannot reasonably be contacted, the Service may be treated as a no-show.<\/p>
Client delay does not automatically extend an hourly\/as-directed Service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
The Client must provide the exact flight or train number as soon as available. Infinity Luxe tracks flights where correct information is supplied and, insofar as reasonably possible, adapts pick-up to actual arrival time.A change of flight, train, airport, station, terminal, date or itinerary not merely resulting from delay may constitute a Booking change and affect price. Without an exact reference or where information is late, adaptation cannot be guaranteed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
Booked duration is that stated in the quotation or confirmation. Extensions are subject to Chauffeur and vehicle availability and compliance with work, driving, break and rest rules.<\/p>
Additional hours, fractions or kilometres may be charged according to the quotation. Extensions are not automatically guaranteed and may be refused for safety, regulatory or subsequent-assignment reasons.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
Commercial photographs, makes and models are illustrative. Unless a specific model is expressly confirmed in writing, Infinity Luxe may provide the model shown or a similar vehicle of equivalent category and standard.<\/p>
A specific-model requirement must be communicated before confirmation and becomes contractual only upon written acceptance by Infinity Luxe.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
In case of breakdown, unavailability, incident or operational necessity, Infinity Luxe will use reasonable efforts to ensure continuity, including an equivalent or higher-category vehicle or another qualified Chauffeur.<\/p>
If Infinity Luxe cancels for a reason attributable to it and no equivalent replacement is accepted, sums received for the unperformed Service are refunded, without prejudice to mandatory rights.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
Minibus and coach transport is subject to road passenger transport regulations, including driving time, working time, breaks, rest, traffic restrictions, parking and vehicle dimensions\/characteristics.<\/p>
Infinity Luxe and the Chauffeur may adapt organisation where necessary to comply with regulations or ensure safety.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t