These general conditions of sale are concluded between the company Infinity Luxe SAS, registered with the Paris RCS under number 821 299 716 (“Infinity Luxe SAS”) and any person, acting in a professional capacity or not, (hereinafter the “Customer”) wishing to reserve a transport car service with driver or VTC (hereinafter the “Service”) for his own account or that of individuals who have duly authorized him for this purpose (the “Passenger(s)”).
The fact of reserving a Service with Infinity Luxe SAS implies the full and complete and unreserved acceptance of the Customer and Passengers to the general conditions of sale of Infinity Luxe SAS (hereinafter the “Conditions of Sale” or “CGV “). Any contrary condition opposed by the Customer or the Passenger, in particular any contrary clause resulting from its own general conditions, is unenforceable against Infinity Luxe, unless express, written and prior acceptance of the latter.
Infinity Luxe reserves the right to modify the General Terms and Conditions at any time. The Conditions of Sale applicable to the reservation of a Service are those in force on the date of the firm reservation of the Service (hereinafter “the Reservation”), materialized by the receipt by Infinity Luxe SAS of the written confirmation of the reservation .
Infinity Luxe guarantees the good organization and smooth running of the missions entrusted to it as a passenger transport company.
Warning
To reserve and/or pay for a Service, the Customer must be an adult or an emancipated minor, be legally capable of entering into a contract and respect the General Conditions of Sale.
The Customer is responsible for the reservations he makes both in his name and on his behalf and on behalf of Passengers when he acts on their behalf. The Client guarantees the veracity and accuracy of the information it provides.
RESERVATION REQUEST
To reserve and/or pay for a Service, the Customer must be an adult or an emancipated minor, be legally capable of entering into a contract and respect the General Conditions of Sale.
The Customer is responsible for the reservations he makes both in his name and on his behalf and on behalf of Passengers when he acts on their behalf. The Client guarantees the veracity and accuracy of the information it provides.
ISSUING A QUOTE
Upon receipt of the reservation request, Infinity Luxe SAS establishes a quote based on the information provided by the Customer or Passenger.
Any change in the information transmitted is likely to modify the initial price of the Service (change of vehicle model, capacity, mileage, overrun, etc.). Furthermore, any service not provided for in the estimate is billable in addition to it.
RESERVATION CONFIRMATION
The Services are offered at the prices indicated in the Infinity Luxe SAS price list attached to the quote.
Pricing rules may vary depending on certain circumstances such as public holidays, busy periods, pick-up area and/or use of the Service, time of day, etc.
Prices are quoted inclusive of tax and include:
Unless expressly indicated otherwise in the quote, prices do not include urban toll systems, motorway tolls, parking meters, parking fees, entry fees to sites, public or private properties, driver meals. These are invoiced for any Service order lasting more than three (3) hours:
A travel allowance for the driver will be charged for overnight stays outside the Paris Region.
The price of the Service indicated in the quote issued by Infinity Luxe may be revised by the latter to take into account in particular the increase in the price of fuel and all costs incurred for the purposes of carrying out the Service.
Additional fees may be required in the event of a specific request from the Customer such as baby seat, special refreshments. The amounts invoiced will be specified in the quote or Booking Confirmation.
Infinity Luxe SAS reserves the right to modify the price list at any time without notice. These modifications will be communicated to the Client and will apply to all Services reserved after updating the price list.
EXCEEDING TIME OR MILEAGE (EXCLUDING TRANSFER SERVICES)
For any Service, Infinity Luxe SAS may decide on a minimum billing specified in the quote.
At any time during a Service, the Customer may decide to change the destination or interrupt it. In this case, the Customer will be billed for the time and distance traveled and completed and at least the package provided at the time of booking.
Any overrun on the scheduled return time will be charged in addition on the basis of the current rate indicated in the price list. Any excess mileage will also be billed according to the current rates indicated in the price list.
PASSENGER CARE
The Passenger(s) are required to comply with the handling rules indicated by Infinity Luxe SAS and/or the Driver assigned to the performance of the Service. Infinity Luxe SAS cannot be held liable in the event of non-compliance by the passenger(s) with the pick-up procedure which has the effect of preventing the provision of the Service.
The Highway Code requires Passengers to fasten their seat belts in the front and rear of the vehicle. Failure to comply with this rule releases Infinity Luxe SAS from liability in the event of an accident.
Infinity Luxe SAS maintains a strict no-smoking policy in all of its vehicles. Failure to comply with this provision will result in the invoicing of cleaning and restoration costs of a fixed amount equal to €250 including tax.
Unless expressly authorized in writing by Infinity Luxe SAS, the consumption of alcohol is not permitted in vehicles. The Driver and/or Infinity Luxe SAS have the right to refuse to transport any Passenger who is believed to be under the influence of alcohol or drugs and whose behavior constitutes a threat to the driver, the car or any other passenger.
Infinity Luxe SAS may choose to subcontract, transfer or assign all or part of the Service to a third party of its choice, without first notifying the Customer.
The photographs and images available on the Infinity Luxe SAS website, its brochures and any presentation documentation are not contractual. Infinity Luxe SAS will not be responsible if the car and/or driver do not correspond to the photographs or images.
Infinity Luxe SAS declares that the vehicles assigned to carrying out the Services are equipped with a geolocation system. By accepting the Services of Infinity Luxe SAS, the Customer consents to the use of this geolocation system.
BAGGAGE POLICY
The total weight of luggage is limited to what is compatible with the vehicle used, within the limits of accessible space. The driver and/or Infinity Luxe SAS may refuse baggage or objects exceeding this amount. In particular, for security reasons, Infinity Luxe SAS will refuse to load any bulky luggage into the passenger compartment. Infinity Luxe SAS will not be held responsible for any loss of baggage during or after the Service. The Passenger’s personal effects are their responsibility and Infinity Luxe SAS will not be held responsible for any loss or damage to these effects.
VEHICLE CAPACITY – NUMBER OF PASSENGERS CARRIED
The maximum number of passengers in the car (including the Driver) must not exceed the maximum number of passengers mentioned in the technical specifications of the car. The Driver and/or Infinity Luxe SAS reserves the right to refuse a passenger exceeding these limits.
PETS
Small dogs and other small domestic animals weighing no more than 6 kg, properly enclosed in a container not larger than 45cmx30cmx25cm, are accepted on board vehicles, up to a maximum of two. Subject to this reservation, no other domestic animals are accepted on board vehicles.
Modification or cancellation requests are made according to one of the processes authorized for booking the Services.
Any modification or cancellation of the Reservation must be made to Infinity Luxe SAS at least two (2) hours before the agreed time of the Service.
After these deadlines, Infinity Luxe SAS will invoice all or part of the Service reserved according to the following terms.
CONDITIONS VALID FOR ANY SERVICE
Any incidental external costs incurred by Infinity Luxe SAS (guides, hostesses, security guards) as part of a Service canceled less than 24 hours before the agreed start time will be fully invoiced.
CONDITION VALID FOR ANY SERVICE PERFORMED BY SEDAN, MINIBUS AND VAN:
CONDITIONS VALID FOR ANY SERVICE PROVIDED BY COACH WITH MORE THAN 9 SEATS
In the event of late cancellation (less than two hours before the agreed time of the Service) or “no show” 60 minutes after the meeting time fixed when booking the Service, the Customer will be billed the amount of the entire Service initially planned multiplied by the following percentage:
Infinity Luxe SAS reserves the right to apply different cancellation or modification conditions, particularly in the event of periods of high activity or for Services mobilizing a large number of Vehicles. These special conditions will appear in the quote or order summary received by the Customer and will prevail over these provisions.
Infinity Luxe SAS is not responsible for delays caused in the event of force majeure and/or for reasons beyond its control (strikes, natural disasters, train/plane delays).
DRIVER DELAY
The driver is deemed late if he arrives after the meeting time fixed when booking the Service. In the event of a delay, Infinity Luxe SAS contacts the Customer to notify them of this delay and, if it is impossible to provide support, offers them an alternative solution. In the absence of an alternative solution, the Customer may be compensated, compensated or reimbursed, it being understood that the amount reimbursed, as well as the liability of Infinity Luxe SAS, will be limited to the planned amount of the Service reserved or, when the latter is not is not determined, to a maximum of 150 Euros.
CUSTOMER DELAY
The Driver is required to wait for the Client 60 minutes after the meeting time. After this period, the Customer not present at the pick-up point is deemed absent (“no-show”). In this case, the Customer will be billed the highest amount between the price of the transfer from the planned pick-up location to the garage, on the one hand, and that of the time actually spent waiting for the Customer at the meeting place, on the other hand.
Infinity Luxe SAS acts as a passenger transport company with drivers and as such declares to comply with the professional regulations in force.
It assumes the safety obligation that any professional carrier is bound towards the people transported as well as the responsibilities linked to the control of the passenger transport vehicle, whether the owner or lessee.
Infinity Luxe SAS declares that it holds an insurance contract covering its professional civil liability for the exercise of the passenger transport activity and in particular all the financial consequences of bodily, material and immaterial damage for which it would have to respond as part of the provision of the Services, in particular following a traffic accident, from the passenger’s entry into the Vehicle until his exit, with the exception of damage caused by the fault of the passenger.
Infinity Luxe SAS assigns drivers with regulatory qualifications to carry out the Services, carefully selected, in line with the Client’s needs and requests.
The Customer will be responsible for any damage caused by him or the people with him in the car (except the Driver) or the Passenger(s) during the Service, inside the Car, and will be invoiced accordingly for any repairs or breakdowns necessary to restore the Car to a state of good operation and/or cleanliness and/or presentation.
SERVICE PAYMENT TERMS
Infinity Luxe SAS accepts the following payment methods: cash, bank cards (Visa, American Express, Diners Club, MasterCard), transfers (fees payable by the issuer).
When booking the Service, the Customer must provide the following documents:
Before carrying out the Service, Infinity Luxe SAS checks with the Client’s bank that their account is funded up to the amount of the Service. Infinity Luxe SAS may be required to charge a symbolic amount (< 10 €) to check the validity of the bank card provided as guarantee (this amount being deducted from the final invoice).
Infinity Luxe SAS may also request pre-authorization to debit the estimated amount of the Services from the Client’s bank.
In the event that the card provided as guarantee is invalid or the account to be debited is not funded, the reservation made by the Customer cannot be confirmed by Infinity Luxe SAS and the Service subject to said reservation will not be executed.
Any payment by American Express will result in payment charges of 3.0% (three percent) of the invoice amount.
BILLING – PAYMENT
The Service will be invoiced from the date mentioned in the Reservation. Infinity Luxe SAS will send the final invoice for the Service to the Customer by email, taking into account any additional costs or applicable modifications.
The Service is payable in cash upon completion. The Customer is informed that the debit may occur immediately after execution of the Service.
In the case of Services carried out over several consecutive days, Infinity Luxe SAS may be required to deduct each day the estimated amount of the Service from the previous day, it being up to Infinity Luxe SAS to regularize the final amount according to the Services invoiced. If the person transported has the status of “account customer”, the Service gives rise to invoicing payable upon receipt, before the 15th of the month following that of its execution, unless otherwise expressly provided.
LATE PAYMENT
Any delay in payment automatically entails, from the day following the payment date appearing on the invoice, the payment of penalties of an amount at least equivalent to three times the legal interest rate as well as the application of ‘a fixed compensation for administrative recovery costs of a fixed amount of €40 excluding VAT per unpaid invoice (“the Penalties”), in accordance with the provisions of article L441-6 of the Commercial Code.
The inability for Infinity Luxe SAS to debit the Customer’s account, for whatever reason, constitutes a late payment leading to the application of the aforementioned Penalties against the Customer without notice.
CLAIM
In the event of a dispute over the amount of the invoice or the terms and conditions for carrying out the Service, the Customer may send a complaint by registered letter with acknowledgment of receipt (LRAR) to Infinity Luxe SAS at the following address: Infinity Luxe SAS , 66 Avenue des Champs Élysées Paris 75008.
Any complaint is only admissible within 8 days of execution of the Service concerned and in writing, failing which it cannot be taken into account.
These Conditions are subject to regulations relating to the protection of personal data (in particular Regulation (EU) 2016/679 of April 27, 2016 and law “information technology and freedoms” n°78-17 of January 6, 1978).
The personal data collected by Infinity Luxe SAS during the Reservation and the provision of the Services (in particular via the geolocation system with which the Vehicles are equipped) are:
PROCESSING PURPOSES
The purposes of processing this data by Infinity Luxe SAS are:
Infinity Luxe SAS may only use the Personal Data communicated by the Customer to transmit advertising information or commercial offers from its commercial partners subject to having obtained their consent.
By accepting these General Terms and Conditions, the Customer accepts the collection and processing of the aforementioned personal data for the purposes referred to above, by Infinity Luxe SAS, responsible for the processing.
DATA RETENTION
Infinity Luxe SAS records and stores personal data in relation to the Service for a period of three (3) years from the Reservation.
At the end of this period, the said personal data may be archived by Infinity Luxe SAS, in order to enable it to comply with the accounting, tax and legal obligations incumbent on it (in particular the 5-year limitation period applicable to the Contract/article 2224 of the civil code; 10-year period for retaining invoices/ L123-22 of the commercial code).
Infinity Luxe SAS has technical means enabling it to guarantee the confidentiality and security of the data collected.
CUSTOMER RIGHTS
The Customer has a right of access to the data which concerns him. He may at any time request:
To exercise these rights, the Customer can send his request by mail to:
Infinity Luxe SAS
66 Avenue des Champs Élysées Paris 75008
The Customer must attach proof of identity to exercise the aforementioned rights.
the www.infinity-luxe-chauffeur.com website including, but not limited to, photographs, graphics, customer interface, editorial content, scripts and software, contains information and elements belonging to UE Media Consulting SARL and/or its subcontractors, protected by intellectual property law. The Customer expressly acknowledges that it must not use this information or documents, except for use in accordance with the General Conditions.
The Client must not copy, reproduce, display or use any element of the UE Media Consulting SARL website protected by intellectual property in any manner whatsoever without the prior written consent of UE Media Consulting SARL.
The Customer must not establish a connection, including by means of a hyperlink, “mirroring”, whether electronically or otherwise, to any part of the Website or an application without the prior written consent of UE Media Consulting SARL.
If you have a complaint, please write to contact@ue-media.com.
The General Conditions and any related contract are exclusively executed, governed and interpreted in accordance with French law.
In the event of any discrepancy or conflict between the English and French versions of the General Conditions, the French version will prevail. The English version is provided for informational purposes only.
In the event of a dispute, the Customer will contact Infinity Luxe SAS to obtain amicable treatment of their complaint.
Any dispute that cannot be resolved amicably will be:
If one or more stipulations of these General Conditions of Sale are invalid or inapplicable, the other stipulations will retain all their force and scope.
VERY IMPORTANT
The transport of people for a fee is a regulated activity. Only authorized vehicles (Transport Car with Driver; Occasional Transport) can perform this service, within the legal and regulatory provisions provided for. We would like to warn our customers against certain companies or individuals who do not respect these provisions and cannot offer any guarantee.
