How can we help?
Here you will find answers to the questions we are asked most often, from requesting a quote to the day of your journey. Our team remains at your disposal for anything else.
Get a quote now:
Contact us via our contact page: you will receive a response within 24 hours maximum.
You can cancel or modify your trip 72 hours before pick-up by contacting us by email or telephone.
Email: contact@infinity-luxe.com
Phone:
Yes, we offer services for periods of several consecutive days.
Payment terms will be specified in your quote or booking confirmation.
The driver will be waiting for you at baggage claim with a sign bearing your name. However, please note that access for drivers may vary from airport to airport.
The driver will wait for you up to 15 minutes after the scheduled pick-up time.
For airport arrivals, waiting is free for up to 1 hour after the flight has landed.
If you have any unforeseen delays, please let us know as soon as possible. We track your flight: if it is delayed, your chauffeur adjusts the pick-up time and no penalty is applied. In the event of train delays, no penalty will be applied.
You will receive the driver’s information, including their telephone number and vehicle license plate, 24 hours before pick-up.
If you have difficulty locating your driver, please contact our customer service department immediately. We’ll do our best to facilitate the meeting.
Email: contact@infinity-luxe.com
Phone:
Yes, you can request additional stops during the ride, but this may incur additional charges depending on the additional time and distance traveled.
Yes, all our drivers are geolocated to ensure safety and tracking during the trip.
A large fleet of luxury vehicles adapted to your needs and desires:
In the event of a breakdown, unavailability or operational issue, Infinity Luxe will use reasonable efforts to provide an appropriate replacement solution, including a vehicle of an equivalent or higher category or another qualified chauffeur.
We have specific policies regarding baggage and the number of passengers allowed in our vehicles.
Be sure to follow these previously established guidelines for a comfortable and safe trip.
Small pets, weighing up to 6 kg and suitably confined, are permitted on board vehicles in appropriate containers. Restrictions apply to other pets.
Unless expressly authorized in writing, the consumption of alcohol is not permitted in vehicles.
The driver reserves the right to refuse to transport any passenger under the influence of alcohol or drugs.
Fares are determined based on various factors such as distance traveled, journey time and type of vehicle chosen. View our pricing schedule for detailed pricing information in your area.
If you exceed the duration or mileage agreed upon when making your reservation, additional fees will be charged based on the current rates indicated in our price list.
We recommend that you check the specific conditions in this regard in your quote or booking confirmation.
Yes, drivers are allowed to accept tips, but this is at the customer’s discretion.
Yes. Our chauffeurs speak English as well as the local language of the country where the service is provided. If you have any additional language requirements, please let us know when booking and we will do our best to accommodate them.
If you encounter any problems during your journey or would like to make a complaint, please contact us immediately at contact@infinity-luxe.com.
We will do our best to resolve the problem and ensure you have a positive experience.
We take the safety of our passengers very seriously and comply with all applicable regulations.
In addition, we have professional liability insurance to ensure the protection of our clients.
In the event of a dispute, we encourage you to contact us to find an amicable solution. If this is not possible, the dispute will be submitted to the competent court in accordance with our general conditions of sale.
We take the protection of your personal data very seriously. The data we collect is used solely for the purposes of booking and providing our services.
We comply with current regulations on the protection of personal data and do not share your information with third parties without your consent, unless legally required.
