GENERAL TERMS AND CONDITIONS OF USE AND SALE
Infinity Luxe SAS aims to offer a selection of “tailor-made” service provision in France and abroad, luxury service provision (Moto-taxi – Sedan – Limousine – Van – Minibus – Coach – Private jet – Yacht – Villa). In accordance with article R.211-12 of the Tourism Code, these special conditions of sale are supplemented by the general conditions of sale from articles R211-3 to R211-11 of the Tourism Code.
Any customer acknowledges being of legal age, not being under guardianship and acknowledges having read these conditions for himself and for the account of all travelers he registered at the time of booking. It is the customer’s responsibility to check the provisions in force before any transaction, Infinity Luxe SAS reserving the right to modify the Special Conditions of Sale at any time.
1. Acceptance of the general conditions of sale
The reservation of transport, stays or other products, with Infinity Luxe SAS entails the customer’s full acceptance of the general and special conditions of sale of Infinity Luxe SAS and the unreserved acceptance of all their provisions. in force on the day of the reservation.
It also implies acceptance of our terms of use of the site. This acceptance is made on behalf of all travel participants. The customer accepts upon validation of the contract, by checking the box on the order form sent by email to the customer “Accept the General Conditions of Sale” of Infinity Luxe SAS, of these general conditions of sale, constitutes the irrevocable manifestation of acceptance of the terms of the contract.
This acceptance may be challenged only in the cases exhaustively provided for in the article “Complaints”. If applicable, the customer will accept the cancellation conditions.
2. Reservation and Payment
All services are payable before execution, unless otherwise agreed with the customer (after acceptance and signature of the order form transcribed by email to Infinity Luxe SAS): For a departure more than 30 days after the date of reservation, the reservation cannot be made only after receipt of a deposit of 30% of the total price of the service, the balance must be paid before the departure date. In the case of a reservation for a departure within 30 days, the service must be paid in full when booking. No service can be confirmed in the absence of full payment of the price of the service.
Failure to have paid the full price within the time limits set above, the customer will be deemed to have canceled his stay or trip and will be liable for the cancellation fees provided for below. In this case, the sums paid by the customer on booking will be kept by Infinity Luxe SAS as an advance on cancellation costs.
The right of withdrawal does not apply to transport services (Article L121-20-4 of the Consumer Code). Thus the customer does not benefit from any right of withdrawal. The customer must provide Infinity Luxe SAS in writing (email) with the information defined below.
Dates, times and routes: The date, time and place of the start and end of the provision; The date, time and place of initial passenger pick-up as well as the date, time and place of their final drop-off; If applicable, the date, time and location of the intermediate stopping points; If applicable, the route imposed. The respect of an arrival time for a connection must be the subject of a stated requirement of the principal.
Composition of the group to be transported: – the maximum number of people who make up the group. – the maximum number of people with reduced mobility, including the number of people in wheelchairs. – the maximum number of people under the age of eighteen in the context of public transport for children and the number of accompanying persons.
If it is an accompanied group, the client provides the names of the persons with organizational or supervisory responsibility, the nature of which must be specified. These persons designated as responsible must know the conditions of organization of the transport.
With the exception provided below, the customer provides the passenger name list. In free form, this list includes the first and last name of each passenger and, in the context of public transport of children, the telephone numbers of a contact person for each child transported.
However, the passenger name list is not required when the services mentioned in this article are provided in the area formed by the passenger handling department and neighboring departments. For the application of this exemption ation: The city of Paris, the departments of Hauts-de-Seine, Seine-Saint-Denis and Val-de-Marne are considered as a single department. Roissy-Charles-de-Gaulle airport is considered to be one of the following departments: Val-d’Oise, Seine-Saint-Denis and Seine-et-Marne. Orly airport is considered to be part of the following departments: Val-de-Marne and Essonne.
Nature of baggage: Approximate overall weight and volume; the potential preciousness and fragility; any other specificities.
Means of communication: Telephone numbers allowing the carrier to reach the customer at any time (twenty-four hours a day, seven days a week).
3. Reservation and means of Payment
The reservation of the services offered by Infinity Luxe SAS to the customer has been designed in such a way as to allow the customer to return to his order before final validation, through various stages during which the customer will always have the possibility of canceling his reservation. , until payment of the trip. Ordering services is only reserved for users who have validated these general conditions of sale, by checking the box on the order form for the service: “I accept the general conditions of sale”
The customer accepts that the validation of the contract, by signing the order form which was sent by email to Infinity Luxe SAS, of these general conditions of sale, constitutes the irrevocable manifestation of acceptance of the terms of the contract.
This acceptance is made on behalf of all travel participants. Acceptance of the terms of the contract and acceptance of the General Conditions of Sale constitutes a final order and cannot be withdrawn.
The customer agrees to pay the entire order at the time of booking, either by check, or by cash or by debit from his Distance Selling (VAD) credit card. Once payment has been validated, the customer will receive an order confirmation by email, to the email address indicated during the reservation process. Infinity Luxe SAS may need to contact the customer, by email or telephone, if, however, the supplier no longer ensures the availability of the service ordered. In this case, an agreement will be reached with the customer, either by modifying the order, or by canceling the order and reimbursing the customer.
Infinity Luxe SAS cannot be held responsible for this lack of availability.
4. Delivery of documents
After full payment of the price of the stay, Infinity Luxe SAS sends the customer the travel documents electronically. Depending on the date of departure, the customer may request to obtain his travel documents by mail.
In this case, the sending of documents will be invoiced according to the type of sending: single mail € 20 including tax, Chronopost France € 45 including tax and Chronopost International € 75 including tax
5. Price
No dispute concerning the price of the stay can be taken into consideration after the customer has accepted the quote. It is up to the customer to assess, before concluding the contract, whether the price is suitable for him, accepting the principle that it is a fixed price. In particular, the prices do not necessarily take into account the promotional rates granted on certain dates; consequently, no complaint or request for reimbursement will be taken into account in this regard.
Likewise, if for any reason whatsoever, the customer cancels their reservations on site, no refund will be granted (provision concerning transport by vehicles of any kind).
The price includes the price of transport stricto sensu, which includes in particular the remuneration of the driver (s), that of the ancillary and additional services described in the contract. The other “extras” services remain the responsibility of the customer. Any additional or additional service is remunerated at the agreed price.
This is the case in particular: long-term parking on a site; air, rail and sea transfers of the driver (s) in the event of a long period of inactivity; complementary maritime (ferries) or rail (tunnels) transport; baggage insurance that may be purchased by passengers, overtime and additional kilometers, accommodation and meal costs for the driver (s).
6. Application fees
Any reservation of service provision will not be invoiced, we do not charge any administrative fees.
7. Payment security
The security of payments via Infinity Luxe SAS advisers is guaranteed by the traceability of payments sent to you by email to the address e-mail only to communicate to the customer when validating the order form. In the event of payment by bank card online or via direct mail, no bank data is kept by Infinity Luxe SAS and the customer receipt is immediately sent by email to the customer.
8. Modification of the contract more than 24 hours before departure
The customer must inform Infinity Luxe SAS of the modification of his contract by registered letter with acknowledgment of receipt or by email no later than 24 hours before the date of the service, indicating precisely the modifications to his trip. A flat-rate fee will then have to be paid.
9. Formalities
It is the client’s responsibility to inform themselves and to be in good standing with the local authorities, before their departure, concerning the administrative formalities, police formalities and health formalities necessary as part of their stay. The customer has access to the diplomatie.gouv.fr, actionvisa.com, etc. sites for information.
He must comply with these formalities and bear all related costs. Infinity Luxe SAS cannot be held responsible for the customer’s failure to comply with these obligations, and cannot be required to pay any fine resulting from the failure to comply with these formalities.
10. Duration of trips
The duration of the service is understood to be the days of departure and return included. For transport, regardless of the vehicle: the time that elapses between the time the vehicle is made available to the customer and the time the transporter regains the freedom to use it. The duration of the provision includes the pick-up and drop-off time for passengers and their luggage, which varies according to the nature of the service.
11. Services
All the services described on the websites, brochures and documents of Infinity Luxe SAS, are mentioned for information only and cannot engage the responsibility of Infinity Luxe SAS, in the event of modification after their drafting by Infinity Luxe SAS.
In addition, any service reserved and not consumed, totally or partially, cannot give rise to any reimbursement, whatever the reason. Transport, activities and excursions booked by the client are carried out by independent service providers who are solely responsible for their organization. Infinity Luxe SAS cannot be held responsible for any dispute, incident or accident occurring during the performance of these services.
12. Services
All the services described on the Internet sites, brochures and documents of Infinity Luxe SAS are mentioned for information only and can not engage the responsibility of Infinity Luxe SAS, in the event of modification after their writing by Infinity Luxe Chauffeur.
In addition, any service reserved and not consumed, totally or partially, cannot give rise to any reimbursement, whatever the reason. Transport, activities and excursions booked by the client are carried out by independent service providers who are solely responsible for their organization. Infinity Luxe SAS cannot be held responsible for any dispute, incident or accident occurring during the performance of these services.
13. Responsibility
Infinity Luxe SAS cannot replace the individual responsibility of each of the participants in the trips. Infinity Luxe SAS acting as an intermediary between, on the one hand, the customer and on the other hand, various service providers (carriers, hoteliers, charterers, local agencies, etc.), should not be confused with the latter who, in any case cause, retain their own responsibility.
Infinity Luxe SAS cannot be held responsible and liable for any compensation in the event of cancellation or change of dates of stays. Any interrupted or shortened trip or any service not consumed by the customer, for any reason whatsoever, will not give rise to any reimbursement or compensation.
All special requests (wheelchair, excess baggage, special meals, transport of musical instruments, etc.) must be addressed in writing to Infinity Luxe Chauffeur who will endeavor to satisfy any request of this nature by contacting the supplier of the service. targeted service. However, Infinity Luxe SAS can in no way be held liable for any damage that may result from failure to take into account a special request.
No refund will be granted if the customer requests on site a modification of the services provided for in the contract. In the case of transport by any vehicle: Infinity Luxe SAS is an intermediary between, on the one hand, the carrier and on the other hand, the end customer. Passengers are responsible for damage caused by them to vehicles. Any degradation inside vehicles caused by the passenger (s) will be billed to the customer.
The carrier is responsible for the safety of transport, including each time passengers get in and out of any vehicle. The driver takes the necessary safety measures and, if necessary, gives instructions to the passengers, who are required to comply with them. Stops are left to the initiative of the carrier or driver to meet safety obligations and compliance with social regulations relating to driving and rest times for drivers, or other necessities.
The departure and arrival times as well as the itineraries are given for information only and are subject to change if circumstances so require, in particular for reasons of legislation, security, fortuitous events or force majeure. Infinity Luxe SAS cannot be held responsible for delays due to events beyond its control (for example: mechanical breakdowns, traffic jams, accidents, strikes, weather conditions, deviations, roads closed, the fact of one or more passengers, the act of a third party, any fortuitous event or force majeure) or dictated by the need to ensure the safety of the persons transported. No compensation or reimbursement will be granted to the customer in these circumstances.
For vehicles with seats fitted with seat belts, the carrier informs passengers of the obligation to wear this equipment. Subject to exceptions provided for in the highway code, seat belts apply to each passenger, adult and child. If the coach is fitted with one, the tilting seat, known as the conveyor seat, is only reserved for a driver or a member of the crew. Unless there are legal exceptions, the transport of dangerous goods is prohibited in coaches. If a derogation applies, the principal informs the carrier. Regarding more specifically children’s public transport, the customer must ensure that the persons designated as responsible have the necessary knowledge in terms of safety for children’s public transport; The customer must ask the persons designated as responsible to dispense the safety instructions to be applied (danger around the coach, obligation to remain seated, etc.), in particular that concerning the compulsory wearing of the seat belt, and to ensure that they are observed. ; the customer must instruct the persons designated as responsible to count the children one by one during each entry and exit of the coach; The customer must ensure that the accompanying persons in liaison with the driver are distributed in the coach, in particular according to safety requirements. The carrier is responsible for baggage placed in the hold. This baggage must be labeled by its owner. In the event of loss or damage of baggage placed in the hold, the compensation payable by the carrier for any justified damage for which it will be held responsible is limited to the sum of € 800 per unit of baggage. This compensation limit does not, however, apply in the event of intentional or inexcusable misconduct by the carrier. If necessary, the loss and damage of baggage placed in the hold must immediately be the subject of reservations made by the passenger directly to the carrier. Except when these reservations are explicitly accepted by the carrier or in the event of total loss of luggage, a reasoned protest confirming them must be sent to it by registered letter or by extrajudicial document, no later than three days, not including public holidays, after the baggage claim, objects of the dispute. The carrier, or his attendant-driver, reserves the right to refuse baggage the weight, dimensions or nature of which does not correspond to what had been agreed with Infinity Luxe SAS, as well as those it considers prejudicial to the transport security.
Hand baggage, of which the passenger retains custody, remains under his full responsibility. At the end of the transport, the customer, his representative and the passengers are responsible for ensuring that no items have been left on the coach. The carrier and Infinity Luxe SAS decline all responsibility in the event of damage or theft of anything that may have been left there. The public dissemination in a vehicle of musical, cinematographic, television or personal recordings must be the subject of a prior declaration and be authorized by the copyright holders. Any steps and costs associated with this dissemination are placed under the full responsibility of the Carrier.
14. Cancellation by the client
Any modification or cancellation from the customer concerning the rental of a minibus, coach, helicopter, private jet, yacht and villa prior to departure between The following costs will be collected: – Cancellation more than 31 days before the date of departure: 0% of the total amount of the trip – Cancellation of 30 days and 16 days before the date of departure: 0% of the total amount of the trip – Cancellation of 15 days and 7 days before the departure date: 20% of the total amount of the trip – Cancellation less than 7 days before the departure date or after the scheduled departure date: 100% of the total amount of the trip
Any modification or cancellation by the customer in the context of a rental of a passenger vehicle with driver before departure will result in the collection of the following costs: – Cancellation + 96 hours before the date of departure: 0% of the total amount of the trip – Cancellation 96 hours before the departure date: 70% of the total amount of the trip – Cancellation 48 hours before the departure date or after the scheduled departure date: 100% of the total amount of the trip
Administrative fees are not included in the cancellation contract and will therefore never be refundable. No reimbursement can be made if the client (s) cannot present the police or health documents required for their trips such as passport, visa, identity card, vaccination certificate. Any interrupted or shortened stay or any service not consumed by you for any reason whatsoever does not give rise to any refund. Any cancellation request must be made by registered letter with acknowledgment of receipt. The date on which the buyer’s letter reaches Infinity Luxe SAS will be considered effective.
15. Complaints
Any complaint for non-performance or improper performance of the travel contract must be reported as soon as possible to our team only by email, so that they can provide a solution to the problem posed. In the event that the problem could not be resolved locally, any complaint must be sent to Infinity Luxe SAS by registered letter to the head office of Infinity Luxe SAS accompanied by all the supporting documents (in particular a certificate of downgrading or of services not provided from the service provider) within a maximum period of 30 days after the return date. After this period, no complaint will be taken into account.
16. Settlement of disputes
In the event of a dispute, the buyer will first contact the seller in order to reach an amicable solution. The fact that Infinity Luxe SAS does not invoke a breach of any of the obligations payable by the purchaser, governed by these conditions of sale, cannot be interpreted as a waiver for the future of the obligation in question, or the right for the buyer to subsequently invoke this failure.
17. Applicable law
This contract is subject to French law.
18. Insurance
In accordance with regulations, Infinity Luxe SAS has insurance covering professional responsibilities, but it cannot replace the individual civil liability of trip participants. In addition, it is desirable to have a comprehensive guarantee covering the costs of cancellation, repatriation, illness, travel accidents or others.
19. Protection of privacy
The personal information collected by the Infinity Luxe SAS teams is necessary to process the request for a tourist service. Infinity Luxe SAS attaches the utmost importance to preserving the confidentiality of this data. In accordance with Law No. 78.17 of January 6, 1978, known as the Data Protection Act, the customer has the right to access and rectify personal data concerning him, which Infinity Luxe SAS is required to collect for the needs of his activity. The right of access and rectification can be exercised on simple request sent by mail to the head office of Infinity Luxe SAS, or by email to contact@infinity-luxe-chauffeur.com
Unless you advise otherwise, Infinity Luxe SAS reserves the right to use this information to send you various commercial information.
20. Copyright
In accordance with the law of March 11, 1957 and the law of July 3, 1985, codified in the Code of Intellectual Property, it is forbidden to reproduce, modify, use the content (images, texts, videos, etc.) of the sites, brochures or any other document published by Infinity Luxe SAS, for public or commercial purposes, without prior written consent obtained from Infinity Luxe SAS. Any infringement of copyright constitutes the offense of counterfeiting, and as such engages the civil and criminal liability of its author.
21. Legal Information
The site www.infinity-luxe-chauffeur.com is owned by the company Infinity Luxe SAS with capital of € 27,725 RCS Paris: 821 299 716 00026
Seat head office: 66 Avenue des Champs Elysées Paris, France
Email: contact@infinity-luxe-chauffeur.com
Civil and Professional Liability: AXA ASSURANCES – Contract n ° 10295386104.
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The present general conditions of sale are presented to you in a split form, you will find them entirely on our site www.infinity-luxe-chauffeur.com