Infinity Luxe SAS, a simplified joint-stock company registered with the Paris Trade and Companies Register under number 821 299 716, with registered office at 66 avenue des Champs-Elysees, 75008 Paris, hereinafter “Infinity Luxe”.
These General Terms and Conditions of Sale (the “Terms”) govern chauffeur-driven passenger transport, road passenger transport and related services provided by Infinity Luxe.
“Client” means any natural or legal person requesting or booking a Service for their own account or on behalf of one or more passengers (the “Passengers”). “Service” means any service booked with Infinity Luxe.
Any Booking entails acceptance of these Terms and, where applicable, the special conditions stated in the quotation, commercial proposal or Booking confirmation. The applicable Terms are those in force on the date the Booking is concluded.
The contractual relationship consists, as applicable, of:
In the event of inconsistency, they prevail in the above order, subject to mandatory statutory provisions. This hierarchy allows special conditions for events, high-demand periods, multi-vehicle services or operations requiring specific resources.
Any request for a quotation or booking constitutes a request for availability and/or a commercial proposal. It does not by itself constitute a firm Booking and does not require Infinity Luxe to maintain availability.
After receiving the information required to organise the Service, Infinity Luxe may send a quotation or commercial proposal specifying the nature of the Service, its price and any special conditions.
The Client must provide, sufficiently in advance to allow proper organisation and performance, all information required for the Service, including as applicable:
The Client is responsible for the accuracy and completeness of information supplied. Where essential information is missing, incomplete, manifestly incorrect or late, Infinity Luxe may require completion or correction.
If not regularised within a timeframe reasonably allowing organisation, Infinity Luxe may refuse to confirm the Booking. If already confirmed, Infinity Luxe may cancel where missing, inaccurate or late essential information makes performance materially impossible or prevents normal safe operation.
Where attributable to the Client, applicable cancellation terms and costs actually incurred and non-refundable may be charged.
Infinity Luxe shall not be liable for consequences directly resulting from incorrect, incomplete or late Client information, subject to mandatory law.
The Booking becomes firm once:
Until then, Infinity Luxe is not required to maintain vehicle, Chauffeur or resource availability.
Infinity Luxe may require a deposit depending on the nature, amount, date or constraints of the Service; the amount or percentage is stated in the quotation. The deposit is credited against the total price.
The balance is payable under the terms and due date stated in the quotation, Booking confirmation or invoice. Until requested payment is received on time, Infinity Luxe is not required to maintain availability.
Infinity Luxe may require full payment before performance, particularly for new Clients, late bookings, events, multi-vehicle services or services requiring advance commitment of specific resources.
Services are invoiced according to the accepted quotation. Infinity Luxe operates on a quotation basis.
Unless otherwise stated, price includes vehicle, Chauffeur, fuel, compulsory insurance and applicable VAT.
Where not included, additional charges may include tolls, parking, access fees, additional waiting time, excess hours or kilometres, Chauffeur meals/accommodation, second Chauffeur, ancillary services and specific Client-requested expenses.
Any Client-requested change may result in a price adjustment.
Changes must be requested as soon as possible and, where possible, at least eight hours before the Service. Infinity Luxe will use best efforts, subject to availability, operational constraints and regulatory obligations.
Changes to date, time, itinerary, duration, stops, Passenger numbers, vehicles or services may affect price. A substantial change may be treated as a new Booking where the original Service can no longer be performed.
Percentages apply to the VAT-inclusive cancelled Service amount unless special conditions are expressly agreed.
For Fashion Weeks, conferences, weddings, roadshows, sporting events, high-demand periods, multi-vehicle or multi-day services, or Services requiring advance commitment of human, material or third-party resources, Infinity Luxe may impose special booking, payment, amendment and cancellation conditions.
These must be communicated in the quotation, commercial proposal or Booking confirmation and, when expressly accepted, prevail over corresponding general provisions.
Costs actually incurred and non-refundable may remain payable where directly related to the Booking, including guides, hostesses, security, tickets, accommodation, specific parking, Meet & Greet and external providers.
Where added to cancellation charges, they must be separate, justifiable expenses not already included in the cancellation charge.
Certain payment methods may incur transaction, processing or platform fees, including bank cards, American Express, PayPal or other payment providers where offered. Such fees are separate from the Service price and disclosed where applicable.
Upon cancellation, transaction fees actually borne by Infinity Luxe and not refunded by the provider are non-refundable.
Refunds are made after deduction of such unrecoverable fees.
Unless special conditions apply, 15 minutes’ waiting is included for non-airport pick-ups and 60 minutes for airport pick-ups.
Additional waiting may be charged.
If the Client or Passenger remains absent and cannot reasonably be contacted, the Service may be treated as a no-show.
Client delay does not automatically extend an hourly/as-directed Service.
The Client must provide the exact flight or train number as soon as available. Infinity Luxe tracks flights where correct information is supplied and, insofar as reasonably possible, adapts pick-up to actual arrival time.A change of flight, train, airport, station, terminal, date or itinerary not merely resulting from delay may constitute a Booking change and affect price. Without an exact reference or where information is late, adaptation cannot be guaranteed.
Booked duration is that stated in the quotation or confirmation. Extensions are subject to Chauffeur and vehicle availability and compliance with work, driving, break and rest rules.
Additional hours, fractions or kilometres may be charged according to the quotation. Extensions are not automatically guaranteed and may be refused for safety, regulatory or subsequent-assignment reasons.
Commercial photographs, makes and models are illustrative. Unless a specific model is expressly confirmed in writing, Infinity Luxe may provide the model shown or a similar vehicle of equivalent category and standard.
A specific-model requirement must be communicated before confirmation and becomes contractual only upon written acceptance by Infinity Luxe.
In case of breakdown, unavailability, incident or operational necessity, Infinity Luxe will use reasonable efforts to ensure continuity, including an equivalent or higher-category vehicle or another qualified Chauffeur.
If Infinity Luxe cancels for a reason attributable to it and no equivalent replacement is accepted, sums received for the unperformed Service are refunded, without prejudice to mandatory rights.
Minibus and coach transport is subject to road passenger transport regulations, including driving time, working time, breaks, rest, traffic restrictions, parking and vehicle dimensions/characteristics.
Infinity Luxe and the Chauffeur may adapt organisation where necessary to comply with regulations or ensure safety.
Requested routes are considered subject to compatibility with the vehicle and regulations. Infinity Luxe or the Chauffeur may adapt a route where prohibited, inaccessible, unsuitable or necessary for safety.
The Client may not require use of a prohibited or incompatible road.
Where a second Chauffeur becomes necessary due to duration, operating span, itinerary, regulation or a Client-requested change, Infinity Luxe may adapt Service organisation.
If this need results from a change to the Client’s original programme, additional costs may be charged.
For Bookings covering several vehicles, Chauffeurs, days, transfers or Services, each item identified in the quotation may constitute a separate service for amendment, cancellation and invoicing.
Cancellation of part does not automatically cancel other services. Cancellation charges apply to the value of Services actually cancelled unless special conditions apply.
Infinity Luxe may entrust all or part of a Service to an authorised and qualified Chauffeur, carrier or partner provider in France or internationally.
Infinity Luxe remains bound by its contractual obligations to the Client within the limits of applicable regulations.
Outside France, makes, models, equipment, vehicle categories, operating rules and regulatory standards may differ by country.
Infinity Luxe endeavours to provide a standard corresponding to the confirmed category, subject to local availability and standards. Mandatory local provisions remain applicable.
Passengers must comply with safety and pick-up instructions. Seat belts must be worn where required. Smoking is prohibited.
Infinity Luxe or the Chauffeur may refuse or discontinue transport of a Passenger whose conduct is dangerous, violent, threatening, unlawful or compromises safety.
The Client may not require regulatory breaches. Refusal of an unlawful or dangerous instruction is not defective performance.
The Client must ensure the booked vehicle suits Passenger numbers and the number, volume, weight and nature of luggage, and must disclose bulky, heavy or specific luggage likely to affect vehicle choice.
The Chauffeur may refuse luggage/items exceeding capacity, compromising safety, risking damage, preventing normal closure or breaching regulations.
No luggage may be placed in the passenger compartment where unsafe or unlawful.
If inaccurate or incomplete luggage information makes the vehicle unsuitable, Infinity Luxe may offer a larger vehicle subject to availability, at the Client’s additional cost. If none is available, incompatible luggage may be refused where caused by insufficient or incorrect Client information.
Passengers remain responsible for personal belongings, subject to mandatory carrier liability.
Where an item is found after the Service, Infinity Luxe will use best efforts to identify its owner and arrange return at its premises where possible, by courier, shipment, hand delivery or another agreed method.
Return-related costs are borne by the Client. Recovery is not guaranteed where an item is not found or its owner cannot be identified. Found items are retained for a reasonable period subject to legal obligations.
Items, products or substances whose possession or transport is prohibited may not be carried. Items presenting safety risks may also be refused.
Infinity Luxe or the Chauffeur may refuse anything whose nature, packaging or characteristics make the Service dangerous, unlawful or incompatible. Such refusal is not defective performance.
Child-seat, booster or restraint requirements must be stated at Booking, with age and, where necessary, weight or height.
Without sufficient advance information, suitable equipment cannot be guaranteed.
Transport of an unaccompanied minor requires a specific prior request. Infinity Luxe may require information/authorisation and refuse where legal, operational or safety conditions are not met.
The Client or legal representative remains responsible for accuracy of information and authorisations.
Disability, reduced mobility or wheelchair requirements must be disclosed when requesting a Booking.
A standard vehicle Booking does not guarantee a specially adapted vehicle. Specific vehicles/equipment are subject to availability and prior confirmation.
Infinity Luxe endeavours to offer a solution suited to the information provided and available resources.
Animals must be disclosed at Booking. Acceptance depends on vehicle characteristics, transport and safety conditions and any required carrier/restraint.
Infinity Luxe may refuse where safety, hygiene or proper Service conditions are not met. Mandatory rules for guide and assistance dogs remain applicable.
The Client is liable, as provided by law, for damage directly caused to the vehicle by the Client or Passengers for whom the Client is responsible.
Infinity Luxe may charge justified restoration costs. Exceptional cleaning may be charged at a flat rate of EUR 250 including VAT.
Where actual cleaning, repair, recovery or restoration costs exceed this amount, justified additional costs may be charged.
Where damage causes vehicle downtime, Infinity Luxe may also claim compensation for direct, demonstrable loss caused by that downtime, within legal limits.
Infinity Luxe carries on regulated passenger transport activities. Professional references include:
Infinity Luxe is liable for damage for which it is legally responsible under applicable law. Nothing excludes or limits liability where prohibited by law.
Infinity Luxe shall not be liable for consequences directly attributable to inaccurate/incomplete Client information, Client/Passenger fault, failure to follow Chauffeur instructions, unlawful/dangerous Client instructions, or external force-majeure events, subject to mandatory law.
Neither party is liable for failure caused by force majeure under French law.
Depending on circumstances, performance may also be affected by road restrictions/closures, major accidents, demonstrations, security events, authority decisions, exceptional weather, major transport disruption or inability to access pick-up/destination points.
Infinity Luxe informs the Client as soon as possible where such an event materially affects the Service and, where reasonably possible, seeks an alternative solution.
Infinity Luxe may refuse to start or may interrupt a Service where performance becomes unlawful, dangerous or materially impossible, including dangerous/violent conduct, excess Passenger numbers, incompatible luggage, prohibited/dangerous items, inaccessible/prohibited routes, unlawful requests, missing/incorrect essential Client information or serious safety risk.
Where attributable to the Client or Passengers, amounts due are determined according to the booked Service, work already performed, costs incurred and applicable cancellation terms.
Where Infinity Luxe cancels for a reason attributable to it and no appropriate replacement is provided or accepted, sums received for the unperformed Service are refunded, without prejudice to mandatory rights.
Payment terms and due dates are stated in the quotation, Booking confirmation or invoice. Infinity Luxe accepts, where offered, bank cards, American Express, PayPal, bank transfers and any other accepted payment method.
Unless otherwise agreed, Infinity Luxe may require full payment before performance. New Clients may be required to prepay or pay a deposit. Clients with a previously approved account may receive agreed deferred payment terms.
Failure to pay an amount when due may result in suspension or refusal of new Bookings, subject to already confirmed commitments and applicable law.
Certain payment methods may incur transaction, processing or platform fees where legally applicable and disclosed to the Client. Such fees are separate from the Service price.
Upon cancellation, transaction or processing fees actually borne by Infinity Luxe and not refunded by the payment provider are non-refundable under these Terms.
Any refund due is made after deduction of payment fees actually borne and unrecoverable by Infinity Luxe, subject to mandatory provisions.
Payment terms and deadlines applicable to Business Clients are stated in the quotation, special conditions or invoice.
In the event of late payment, penalties provided for under the French Commercial Code governing business-to-business relations become due in accordance with the law.
The statutory fixed indemnity for recovery costs is also due where applicable. Where actual recovery costs exceed that fixed indemnity, Infinity Luxe may claim additional compensation upon justification as permitted by law.
If a payment method is refused, Infinity Luxe may require another payment method before performance.
Any dispute or chargeback relating to a transaction must be made in good faith. Nothing in this clause limits the Client’s right legitimately to dispute a transaction or exercise remedies with their bank or payment provider.
Where a manifestly unfounded dispute causes costs directly borne by Infinity Luxe, Infinity Luxe may seek recovery as permitted by law.
Unless otherwise stated, prices are expressed in the currency shown in the quotation.
If the Client pays in another currency, exchange costs, bank commissions or correspondent-bank fees may remain payable by the Client where applied by their bank or a financial intermediary.
Infinity Luxe is not liable for the exchange rate applied by the Client’s bank or payment provider.
Any complaint relating to a Service must be sent to Infinity Luxe as soon as possible to allow proper handling and preservation of relevant evidence.
Complaints may be sent to:
Infinity Luxe SAS
66 avenue des Champs-Elysees
75008 Paris
France
Email: contact@infinity-luxe.com
Failure to complain immediately does not deprive a Consumer Client of rights or time limits granted by mandatory law.
Infinity Luxe processes personal data necessary in particular for quotation requests, Bookings, organisation and performance of Services, communications with Clients and Passengers, invoicing and payment, complaint handling, security and compliance with legal and regulatory obligations.
Purposes, legal bases, recipients, retention periods and procedures for exercising rights are detailed in Infinity Luxe’s Privacy Policy.
Data subjects have rights provided by applicable law, including, depending on the circumstances, access, rectification, erasure, restriction, objection and portability.
Given the nature of its activities and clientele, Infinity Luxe exercises discretion regarding information learned in performing Services.
Information concerning Clients, Passengers, itineraries or services is disclosed only to persons who reasonably need it to organise or perform the Service and to persons or authorities where disclosure is required or permitted by law.
This does not prevent legitimate disclosures to insurers, advisers, service providers, subcontractors or competent authorities.
Infinity Luxe does not use a Client’s or Passenger’s image or identity for promotional or commercial purposes without an appropriate legal basis and, where required, consent.
Participation in an Infinity Luxe Service does not constitute a general authorisation to exploit a Client’s or Passenger’s image.
Chauffeur contact details may be provided to the Client or Passenger where necessary for proper performance of the Service.
They are provided solely to facilitate pick-up and performance of the assignment and must not be used for other purposes without the person’s consent.
Trademarks, texts, photographs, graphics, interfaces, software and other content used in Infinity Luxe materials are protected by applicable intellectual-property rules.
Rights belonging to Infinity Luxe SAS, UE Media or their partners remain the property of their respective owners.
Unauthorised reproduction, representation, adaptation or exploitation is prohibited except where permitted by law.
Quotations, Booking confirmations, emails, invoices, electronic exchanges and booking-system data may constitute evidence of the contractual relationship as permitted by applicable law.
The Client must verify the information in the Booking confirmation and promptly report any error.
Where the Client acts as a consumer, mandatory provisions of the French Consumer Code remain fully applicable.
Nothing in these Terms may deprive a consumer of a mandatory right granted by law.
Rules relating in particular to pre-contractual information, commercial practices, unfair terms, remedies and mediation apply as provided by law.
Any withdrawal rights that may apply to a Consumer Client are governed by the provisions of the French Consumer Code applicable to the nature of the booked Service.
After first submitting a written complaint to Infinity Luxe and failing to obtain a satisfactory amicable solution, the Consumer Client may refer the matter free of charge to the consumer mediator to which Infinity Luxe belongs, in accordance with applicable provisions.
Competent mediator:
NotreAccord Consommation
Address:
132 rue Fondaudege
33000 Bordeaux
Website:
Where the Client acts for purposes falling within their professional activity, this Article applies in addition to the other Terms.
The Business Client warrants that the person making the Booking, accepting the quotation or submitting a purchase order has authority to bind the relevant company or organisation.
Infinity Luxe may request documents verifying the Business Client’s identity, billing details, VAT number, purchase order or identity of the authorised representative.
Past commercial practices, previous services or previously granted payment terms do not create a right to the same terms for future Bookings.
Infinity Luxe may make any new Booking conditional upon prior payment of overdue invoices.
Infinity Luxe may grant certain Business Clients “Client on Account” status.
Payment terms are those agreed between the parties and stated, as applicable, in the quotation, Booking confirmation, invoice or specific commercial agreement.
Infinity Luxe may suspend payment facilities in the event of an incident or late payment, subject to commitments already entered into and applicable law.
Any late payment automatically, and without prior reminder, gives rise to late-payment penalties under Article L.441-10 of the French Commercial Code.
The applicable penalty rate is that stated on the invoice and in Infinity Luxe’s contractual documents and may not be lower than the statutory minimum.
A Business Client in late payment is also liable for the statutory fixed recovery-cost indemnity, currently EUR 40 per unpaid invoice.
Where actual recovery costs exceed that amount, Infinity Luxe may claim additional compensation upon justification as permitted by law.
Infinity Luxe may also suspend acceptance of new Bookings or payment facilities until outstanding sums are paid, subject to contracts already definitively concluded and mandatory provisions.
Where a Booking is made by a travel agency, hotel, concierge, event company, destination-management company, business introducer or other intermediary, that intermediary must specify whether it acts:
The identity of the person liable for payment must be clearly determined at Booking.
The person or company identified as the Client in the quotation or Booking confirmation remains responsible for payment unless otherwise agreed in writing.
The intermediary undertakes to pass to the end Client and Passengers all information necessary for performance, including schedules, meeting points, useful contact details and applicable rules.
Where Infinity Luxe introduces a Chauffeur, partner carrier or subcontractor with whom it has a commercial relationship, the Business Client undertakes not to organise unfair circumvention of Infinity Luxe solely to obtain the same services directly outside the established commercial relationship.
This does not generally prevent the Client from working with a provider already known to it or with whom it previously had an independent commercial relationship.
Any non-solicitation clause with a specific duration, scope or indemnity must, where necessary, be provided in special conditions or a contract with the Business Client.
Where a Booking covers several vehicles, Chauffeurs, days, transfers or Services, each item identified in the quotation may constitute a separate service for amendment, cancellation and invoicing purposes.
Cancellation or amendment of part does not automatically cancel or amend the other Services.
Unless special conditions apply, cancellation charges are calculated on the value of the Services actually cancelled.
Infinity Luxe may issue one overall invoice or separate invoices for different vehicles, days, Services or stages.
For events, Fashion Weeks, conferences, trade shows, sporting events, weddings, roadshows, festivals, international events, high-demand periods or operations requiring advance immobilisation of vehicles and Chauffeurs, Infinity Luxe may provide special Booking conditions.
These may concern:
Where expressly stated in the quotation or Booking confirmation and accepted by the Client, such conditions prevail over corresponding provisions of these Terms.
Minibus and coach services are subject to legal and regulatory provisions governing road passenger transport.
The Client’s requested programme must be compatible with:
The Client may not require the Chauffeur or Infinity Luxe to depart from applicable regulations.
Infinity Luxe may adapt schedules, breaks, routes or Service organisation where necessary to comply with a legal or safety obligation.
Where duration, operating span, itinerary or programme legally or operationally requires a second Chauffeur, Infinity Luxe may include one when preparing the quotation.
Where the need results from a later Client-requested change, its cost may be charged additionally.
Any programme change liable to affect driving, working or rest time requires Infinity Luxe’s prior approval.
Infinity Luxe may refuse any change incompatible with applicable regulatory obligations.
Requested pick-up/drop-off points and routes are subject to actual accessibility for the booked vehicle.
The Chauffeur may modify or refuse a route incompatible with:
A pick-up or drop-off point may be moved to the nearest authorised and accessible location.
An adaptation necessary for regulatory compliance or safety does not constitute defective performance by Infinity Luxe.
For minibus or coach services, the Client must provide sufficiently in advance:
Any substantial change may require a new feasibility assessment and quotation revision.
In the event of a manifest clerical error affecting a quotation, confirmation or invoice, including an obvious typing, calculation or amount error clearly unrelated to the requested service, Infinity Luxe informs the Client as soon as possible.
The parties shall seek in good faith to correct the error.
This clause does not give Infinity Luxe a general right unilaterally to alter the price of a validly concluded Booking.
Infinity Luxe may amend these Terms for the future.
The Terms applicable to a Booking are those in force and accepted when the contract is formed.
A new version has no retroactive effect on definitively concluded Bookings unless expressly agreed or required by law.
Failure by Infinity Luxe at any time to rely on a provision of these Terms shall not be construed as a waiver of the right to rely on it later.
If one or more provisions are declared void, unlawful or unenforceable by a competent court or authority, the remaining provisions remain applicable.
Where legally possible, the affected provision shall be interpreted or replaced so as best to preserve the overall contractual balance and lawful intention of the parties.
These Terms and contracts entered into with Infinity Luxe are governed by French law, subject to mandatory provisions that may apply to the Client, particularly where the Client acts as a consumer.
In the event of a difficulty concerning a Booking or Service, the Client is invited first to contact Infinity Luxe to seek an amicable solution.
Complaints may be sent to:
Infinity Luxe SAS
66 avenue des Champs-Elysees
75008 Paris
France
Email: contact@infinity-luxe.com
This amicable process does not deprive either party of rights and remedies granted by law.
Any dispute with a Consumer Client falls within the territorial jurisdiction determined by applicable law.
Nothing in these Terms may deprive a consumer of mandatory jurisdiction rules from which they benefit.
For disputes between Infinity Luxe and a Client acting in a professional capacity, the parties shall first seek an amicable solution.
Failing agreement and subject to mandatory provisions, express jurisdiction is granted to the competent court identified in the special conditions or, failing that, determined under ordinary rules of jurisdiction.
These Terms may be translated into one or more languages for Infinity Luxe’s international clientele.
In the event of any discrepancy in interpretation between the French version and a translation, the French version shall prevail, subject to mandatory statutory provisions.
These Terms enter into force on their date of publication.
For new Bookings concluded from that date, they replace all previous versions of Infinity Luxe’s General Terms and Conditions of Sale.
Bookings concluded earlier remain governed by the contractual terms applicable when they were concluded.
